A one-to-one personal service with our in-house design team, who are on hand to help find the best rug for your space.
- Home Approval Service
- Style or sizing advice
- Custom and bespoke rugs
- How to care for your rug
Rugs and wall-hangings delivery in the US is a flat rate of $175 per order, with FREE delivery for cushions and catalogues.
International deliveries are charged by volumetric weight, and are calculated at the checkout.
Due to the current pandemic, in-stock items are available within 5-16 business days depending on stock location and your destination.
Made-to-order and custom pieces remains at a standard lead time of 16-22 weeks (handknotted) and 8-10 weeks (handloomed).
In the interest of employee and customer safety, the signature required guidelines are temporarily being adjusted.
The intended consignee must acknowledge that UPS is making a delivery. Service providers should not driver release packages without the consignee being available to retrieve them.
To avoid customer contact, UPS will:
- Write on the signature pad “COVID19”
- In the verify screen key in the acronym “CV19” followed by the name of the consignee
- Example: “CV19 SMITH”
- Keep in mind that the signature verification is 15 characters long, and is free text
We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 21 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Please note shipping charges are non-refundable. We cover return shipping cost for full priced items. Return shipping charges on Archived rugs are client's responsibility.
We accept Mastercard, Visa, American Express, Visa Debit and Maestro. All payments are made securely online and your credit card details will not be saved.
Suzy Hoodless is a British tastemaker who set up a design consultancy in 2000 after five years as Interiors Editor at Wallpaper* magazine. During her time at Wallpaper*, Suzy travelled globally to research markets, discovering new designers, trends and stories and soaking up inspiration, and she continues to travel now, working for clients across the globe on both residential and commercial projects. Suzy’s rug and wallhanging designs for The Rug Company are understated, sophisticated and always stylish.