A one-to-one personal service with our in-house design team, who are on hand to help find the best rug for your space.
- Home Approval Service
- Style or sizing advice
- Custom and bespoke rugs
- How to care for your rug
Shipping to the US, Caribbean and South American addresses are made by UPS and will require a signature upon of delivery. We endeavour to make them within 3-5 working days (Monday to Friday) for items in stock. Shipping charges are calculated by volumetric weight and are shown at the time of order. Please note that delivery during the Holidays will be processed within 7-10 days.
We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 21 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Please note shipping charges are non-refundable. We cover return shipping cost for full priced items. Return shipping charges on Archived rugs are client's responsibility.
We accept Mastercard, Visa, American Express, Visa Debit and Maestro. All payments are made securely online and your credit card details will not be saved.
Tim Gosling’s design company, Gosling, offers a bespoke service of design and furniture that has style and longevity. Gosling's commitment to artisanal craft permeates through every aspect of his work, reflecting The Rug Company’s own dedication to quality and traditional craftsmanship, values which are discovered in his rug collection. Gosling's passion for the Art Deco movement in London has inspired his rug designs, using design language born out of a sense of architecture and history.