A one-to-one personal service with our in-house design team, who are on hand to help find the best rug for your space.
- Home Approval Service
- Style or sizing advice
- Custom and bespoke rugs
- How to care for your rug
Front Door Delivery: FREE
Our delivery partner will automatically schedule delivery and advise you of the delivery date directly. You will receive tracking information to monitor delivery progress, which will take place between 9:00am and 5:00pm. If you are not there to take delivery, a card will be left and you will be able to collect the product(s) from your local UPS Access Point at your convenience.
Delivery and Installation: £75
Our delivery partner will be in touch with you directly to propose a delivery date and a 3 hour time slot for you to confirm (or for you to reschedule if it is not convenient). The driver will give you a courtesy call up to 30 minutes prior to arrival. Delivery will be made to the room and placement of your choice, furniture can be moved to accommodate the position and the rug will be installed with high quality underlay. All packaging will then be removed.
We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Delivery charges for outside the UK are calculated by volumetric weight, and are calculated at the checkout.
If you wish to place an online order for delivery to the USA, South America or The Caribbean, please visit our United States Online Store.
For delivery to Europe, please visit our European website.
We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 21 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. The Rug Company will cover the cost of shipping returns within the UK, other than items purchased from The Archive Sale. Charges will be incurred for shipping outside of the UK.
To return an item, please contact us first by telephone or email. We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address.
It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging we can suggest alternatives or send you new packaging free of charge.
We accept Mastercard, Visa, American Express, Visa Debit and Maestro. All payments are made securely online and your credit card details will not be saved.
In collaboration with Farrow & Ball, we have developed a range of handloom rugs in 12 beautiful colours, available in 3 textures, which perfectly complement the Farrow & Ball neutral groups. Kent Green is designed to complement the Red Based Neutrals.
We also offer a neutral rug to complement this scheme,
Kent GreenKent Green
Princedale PaleNeutral Rug Color
British craftsmen in paint and paper, Farrow & Ball, has collaborated with The Rug Company on its Complementary Colour Collection. Founded in 1946 by John Farrow and Richard Ball, it’s renowned for its fine range of eco-friendly paints and responsibly-sourced papers inspired by historic colour palettes. The collaboration draws on Farrow & Ball’s unrivalled colour expertise to create skillfully-crafted handloom rugs in 12 beautiful colourways - each one really singing with the Farrow & Ball palette.