Client Services
Discover the support and expert advice available from The Rug Company’s skilled team.
Fast & Free UK Shipping
Enjoy fast shipping on all of our in-stock rugs. Deliveries to mainland UK are free of charge. Receive your rug in 3-16 days. Complimentary White Glove Delivery available for selected London postcodes.
Virtual Shopping
Connect to showrooms for a personalised and private virtual shopping experience. A dedicated consultant will provide design support, showcase new collections and answer any questions.
Room Visualiser
It has never been easier to view our range of luxury rugs in your space. At the click of a button, you can examine your favourite
designs from the comfort of your own home.
Pay Over Time, No Fees
Purchasing is available through tailored monthly payments with Splitit, allowing you to enjoy your favourite styles with 0% interest and no hidden fees.
Build Your Own Rug
Use the custom rug designer tool to customise
the colour and size of our designs, or contact us to adapt materials and qualities to meet specific uses, timeframes and budgets.
Online Guides
Whether this is your first handmade rug or not, The Rug Company recommends consulting the guides below for a better understanding of sizing, installation and care and cleaning.
Try At Home
The Rug Company encourages trying a rug at home before making the final decision to ensure the size, colour and design is exactly right.
Trade Services
From exceptional rugs to wall-to-wall floor coverings, The Rug Company offer solutions with contract-suitable qualities,
for the finest private and public spaces across the world. Discover exclusive services and explore the benefits of
opening a trade account.
Fast & Free Shipping
Prioritised fast and free shipping for all in-stock rugs. Deliveries to mainland UK are free of charge.
Virtual Sales Representative
Connect to showrooms and discuss your project requirements with a dedicated design consultant, at a time and date that is convenient for you.
Inspiration & Design Support
Explore the extensive library of existing designs or collaborate with The Rug Company’s Studio to create a bespoke rug.
Product Development
From developing bespoke sketches into technical artwork to tweaking existing designs, The Rug Company’s Studio will ensure perfection in production.
Trade Prices
Discover generous trade prices on all products and services.
Budget & Project Management
From maximising your budget to advising on general rug maintenance, your committed manager will supervise all aspects of the project.
Dedicated Account Manager
If required, you will be provided with a dedicated account manager to support on all projects and ensure the very best service throughout
Manufacturing
The Rug Company combines innovative craftsmanship with incomparable experience to develop rugs for any project, no matter the size or complexity.
Delivery & Installation
With over 25 years of experience and an impressive eye for detail, the expert team of technicians have installed complex technical projects around the world.
After Sales Support
Each dedicated advisor is driven to provide detail-orientated customer service, personalised to your experience throughout and after the purchasing process.
Access To Samples On Loan
Advance your visual plan and demonstrate ideas to clients through loaning design samples.
Design Library Subscription
Your account manager will personally deliver the latest catalogues and booklets to ensure that you always have the latest design inspiration.