Try our Virtual Shopping service. A one-to-one personal service with our in-house experts, we are here to help you find the perfect rug for your space.
We deliver to most international destinations. Delivery charges are calculated by weight and are calculated at the checkout. You may need to pay local customs and duties charges as we do not collect these.
If you wish to place an online order for delivery to the USA, South America or The Caribbean, please visit our United States website.
For delivery to the UK, please visit our United Kingdom website.
For delivery to any of the following countries, please contact your local showroom directly to make an enquiry or place an order, Canada, Mexico, Russia, Spain, and United Arab Emirates .
Made-to-order and custom pieces have a standard delivery time of 16-22 weeks (handknotted) and 10-14 weeks (handloomed). The estimated lead time can vary based on the complexity of the design and the rug size. For more information regarding the craftsmanship journey of your made-to-order rug, please click here.
We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 30 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Charges will be incurred for shipping the item back to us.
To return an item, please contact us first by telephone or email. We can arrange UPS collection from you.
It is recommended that you keep the original packaging to make returning items easier. If you no longer have the original packaging, we can suggest alternatives or send you new packaging.
Please note: Returns are not possible on any Custom or Bespoke items you have ordered in one of our Showrooms or online as these are specially commissioned items tailor-made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering. For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.
We accept Mastercard, Visa, American Express, Visa Debit, Maestro, Paypal, Apple Pay, Google Pay and Bank Transfer. We now also accept credit card payments in instalments with Splitit, with 0% interest. All payments are made securely online and your credit card details will not be saved.
Co-Founder of The Rug Company, Christopher Sharp, has brought together the craft of rug making with contemporary design. The Rug Company is now represented in twelve countries and offers a major source of employment in Nepal. In doing so, he has helped to invigorate an ancient craft and triggered a revolution in rugs. Uniquely, Sharp has commissioned some of the world’s most influential designers and works closely with them to create collectable pieces that capture the spirit of our times.
