Delivery and Returns
Delivery Lead Times
- Mainland UK within: 1-2 working days
- Europe within: 3-6 working days
- All other Countries based on an International Service in: 3-7 working days
*Please note, all delivery times are estimates, larger rug sizes in particular can take longer than the quoted time to produce. Our customer service agents will be in touch post order to confirm delivery times.
Delivery ChargesDeliveries to mainland UK addresses are free of charge.
Delivery to Europe
We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Delivery charges for outside the UK are calculated by volumetric weight, and are calculated at the checkout.
Delivery to the US, South America or the Caribbean
Delivery to other International Destinations
Returns and Refunds
For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.