Our extensive catalogue of rugs provide a rich source of inspiration for clients wanting to adapt a design to create something truly unique.
Once you have decided on your design, choose from our myriad of color options and personalize your size so your rug perfectly suits your scheme. For changes to shape, material or quality Contact Us.
Work with our in-house designers to agree final artwork illustrating the scale and placement of your design and choose from a selection of sample options to approve the color before your rug is put into production.
The design is then transformed into a rug by our master craftsmen in 16-24 weeks for handknotted rugs and 8-12 weeks for handloomed designs. You can read more about the handknotted process here.
Day of arrival! Our team will agree a convenient shipping date with you either for Front Door Delivery by courier or White Glove installation by our in house team (charges apply). All our rugs are supplied with non-slip rug pads (free of charge).
Final artwork illustrating your preferred scale of design will be agreed once the order is placed.
Prices inclusive of a 15% custom surcharge for 1x change and 20% for 2x changes (for additional artwork and production resources).
For custom materials please Contact Us for further details.
Due to the handcrafted nature of this product, the final color and dimensions may differ slightly from those specified.
Please note returns are not possible on any Custom items as these are specially commissioned items tailor made to your specifications.
Shipping to the US, Caribbean and South American addresses are made by UPS and will require a signature upon of delivery.
Made-to-order and custom pieces have a standard delivery time of 16-22 weeks (handknotted) and 10-14 weeks (handloomed). The estimated lead time can vary based on the complexity of the design and the rug size. For more information regarding the craftsmanship journey of your made-to-order rug, please click here.
Rugs and wall-hangings delivery in the US is a flat rate of $99 per order (no matter how many items in one order), with FREE delivery for cushions and catalogues.
International deliveries are charged by weight, and are calculated at the checkout.
For delivery to any of the following countries, please contact your local showroom directly to make an enquiry or place an order: Canada, Mexico, Russia, Spain, and United Arab Emirates, .
We accept Mastercard, Visa, American Express, Visa Debit, Maestro, Paypal, Apple Pay, Google Pay and Bank Transfer. All payments are made securely online and your credit card details will not be saved.
Submit your initial rug ideas here to our in-house designers who can work with you on artwork illustrating the scale and placement of your design as well as final colour combinations and any changes to shape, material or quality.
You can save your designs in your custom portfolio, located in the My Account section. From there, you can go back and edit your designs at any time.
You can share your creation with a friend or client by entering their email address and a message below. A copy of the email will appear in your inbox.
Please select your closest showroom, enter your message and press send. A salesperson will be in touch shortly to discuss quotes and lead times.
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