Delivery and Returns
We deliver to most national and international destinations. Deliveries to US addresses are made via UPS and are usually within five working days – Monday to Friday.
Deliveries to all international addresses will take longer, but we endeavour to send all orders by the quickest route possible.
If you wish to place an online order for delivery to an address outside North or South America, please visit our UK online store.
If you live in one of the countries below, then please contact your local showroom directly to make an enquiry or place an order:
We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 14 days of receipt for exchange or a full refund – provided that the original item is returned complete and in perfect condition with the original packaging. The Rug Company will cover the cost of shipping within the US, but charges may be incurred for shipping outside of the US. Read our Terms & Conditions for more details.
To return an item for any reason, you must contact us first on +1 212 274 0444 to let us know. We will then arrange for a carrier to collect the item from you.