Care and Cleaning
A handmade rug offers excellent durability. They can be cleaned and repaired almost infinitely and should last a lifetime. We recommend treating everyday stains and spillages by mopping up the area and using a solution of soft soap in warm water if required. Accidents do happen and if you experience a serious spillage please call your nearest showroom for recommended cleaners and advice.
New rugs can shed a bit of fluff, which is created from excess fibres that were not properly incorporated into the yarn during spinning. This is normal, and is not a sign that your rug is falling apart! It is best to vacuum a rug often at first - after some time the fluffing will lessen and eventually cease.
Yarn prepared by hand is not completely uniform in colour or thickness. When this yarn is dyed it does not take the colour evenly, and these inconsistencies produce a subtle stripe effect in the finished rug, called 'abrash'. This is a desirable feature of hand knotted rugs, imparting them with life and character. Rugs made without abrash appear flat and look machine made.
The Rug Company uses only the best dyes that offer the most resistance to fading. However, there are no dyes that are completely photostable or impervious to fading in sunlight. Over time, any material left in strong sunlight will fade. Traditionally, the best way to mitigate this effect is to turn a rug from time to time so that at least any fade is even.
When a rug is hand-knotted on the loom the initial pile is significantly longer, and is then sheared down to the desired height. Occasionally some longer threads are not cut and become embedded in the pile. Over time these threads can protrude and should be carefully cut with sharp scissors. It is also possible that an individual knot has missed the warp or weft and therefore comes undone, this also creates a loose thread and in this instance it is best to gently pull it out. As each knot is separate the rug will not unravel, and the surrounding knots will simply fill in the space. If a thread does not come out easily when pulled it should be trimmed.